Before we begin
Prepare a written timeline, transaction hashes, wallet addresses, screenshots, exchange correspondence, and any reports already filed. Remove seed phrases, passwords, private keys, and one-time codes before sharing anything.

A considered path from first contact to a documented understanding of your case. The process is designed to reduce noise, protect your credentials, and make the limits of the evidence visible.
The process begins with a discussion of the facts, scope, and possible next steps.
An initial discussion to understand your situation and questions.
Organize relevant records and transaction references.
Clarify the questions that can be assessed.
Review what the available information can establish.
Review the findings and decide how to proceed.
You will know what we are reviewing, what we need from you, and what the next decision point is.
Prepare a written timeline, transaction hashes, wallet addresses, screenshots, exchange correspondence, and any reports already filed. Remove seed phrases, passwords, private keys, and one-time codes before sharing anything.
We compare your account of events with public ledger activity and the records available to you. Questions are documented, assumptions are labeled, and we focus on verifiable facts rather than promising an outcome.
You receive a clear summary of findings, evidence gaps, practical next steps, and limitations. If additional work is unlikely to add value, we will explain that directly.
The process is collaborative: you provide the context you have, the questions are agreed before deeper work, and you remain in control of whether to proceed at each decision point.
We start with the broad outline: what happened, when it happened, which platforms or wallets were involved, and what you most need to know. You do not need to solve the case or assemble a perfect file before beginning a conversation.
Available records are organized against the timeline. We may review public transaction references, messages, account notices, receipts, or correspondence you already have. Gaps and inconsistencies are recorded rather than silently filled in.
Before further investigation, the questions, proposed work, information needed, fees, and known limitations should be discussed. A clear scope helps prevent unnecessary collection of sensitive information and makes the decision to proceed informed.
Where work proceeds, findings are explained with their supporting records and limitations. You can then consider whether to contact a service provider, make or update a report, obtain independent legal advice, or take another appropriate step.
A short, factual outline is more useful than trying every possible recovery method before the evidence has been reviewed.
Write down when you first noticed the issue, key conversations, and any transfers or account changes.
Record wallet addresses, transaction hashes, network names, and relevant platform names.
Keep messages, emails, notices, receipts, and prior report reference numbers in their original form.
Do not send a seed phrase, private key, password, one-time code, or remote-access invitation.
Share the facts you are comfortable sharing. Your inquiry is delivered to our team by email so we can respond with a clear next step.